A&W

Reviews

• ★ ☆ ☆ ☆ ☆
  The single worst service my family and I have EVER had. Today, Oct. 10, 2016, we were going through the drive-thru at approximately 5:30 pm. We had been driving for six hours, and our two year old daughter was scream-crying from hunger and fatigue, so my wife decided to take her out of the car. In the process, my wife accidentally hit our car door on the post. As I then proceeded up to the window, I had a pained, exhausted look on my face and was shaking my head. As it result, it came to a shock to me when, upon rolling down my window, the first words I heard from the young, blond woman at the drive-thru counter were, "You had better not be giving us that attitude." "Excuse me?" I replied, "I'm not giving you any attitude." "Then don't take that tone with me; I don't deserve it." "I'm not giving you any tone. This has nothing to do with you." "I don't care if it has nothing to do with me, you don't have the right to talk to me like this." "Can I just get my order?" I said, and gave her my money. "No, I don't have to serve you if you are going to take that attitude. Apologize or I won't serve you." At this point, I took back my money, said something quite rude, to which she responded in kind, and I drove off. The above dialogue was a para-phrase of the essential conversation to the best of my memory, given my emotions and the two hours since the verbal altercation occurred. After I drove away from the drive-thru window, I located my wife and two year old, who were around the corner. When I told them what happened, my already emotional daughter had a meltdown which lasted until Kamloops. I should point out that, after my initial incident, my wife did walk into the restaurant with our distraught child and did mention to the same young woman that she might need to be a bit more aware of other peoples' circumstances. According to my wife, the same Cache Creek A&W employee showed no remorse or empathy for her incredibly rude and ignorant behaviour. I If I could give that particular restaurant a minus five rating, I would. NEVER GO TO THAT A&W!!
  By Trevor Pendergast, March 13, 2017
• ★ ☆ ☆ ☆ ☆
  Did not eat here as wife was in washroom and employee used bathroom then just went back to work without washing her hands and is running the drive thru....NASTY
  By Gordy Marchant, November 08, 2016

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